Terms of Service

These terms apply when you book or receive a cleaning service from Hustle Cleaning Service Inc. (“we”, “us”). Booking a service means you accept them.

Quotes and pricing

• Quotes are based on the information you give us — room count, square footage, fabric type and condition.
• The price we quote is the price you pay for the work quoted. We do not add charges for the cleaning on arrival — no surprise upsells, no hidden fees.
• If the actual job is materially different from what you described (for example, twice the square footage), we will tell you the revised price before starting. You are free to decline at no cost.
• A minimum service charge of $149 applies to each visit. The minimum applies before any discount, so where the service total is at or below $149 you pay the minimum and no discount is applied.
• Two costs sit outside the cleaning price and are disclosed up front on our price list, never sprung on you at the door: card payments carry a 3% processing fee, which you avoid by paying cash, and where your address has no complimentary parking, the actual parking cost is passed through on the invoice.
• Prices are for residential service in our Chicagoland service area; commercial and tile & grout work is quoted on site.

Scheduling and access

• We provide a two-hour arrival window and will contact you if we are running late.
• You must provide safe access to the property, working electricity and water, and a parking space within a reasonable distance.
• Please clear breakables and valuables from the areas to be cleaned before we arrive.
• We move a few light furniture pieces on request. Heavy items — beds, dressers, TV stands and similar — cannot be moved, and we clean around them.
• We use non-toxic, family-friendly products on every job. Tell us when you book if anyone in the home has an allergy or sensitivity and we will work around it.

Cancellations

Cancel or reschedule at no charge up to 24 hours before your appointment. Cancellations inside 24 hours, or a visit where we arrive and cannot access the property, may incur a call-out fee covering the travel and the reserved slot. We will tell you the amount before we charge it, and we do not charge it for genuine emergencies.

Work we may decline

We may decline a job, or stop one already under way, where conditions are unsafe or outside what we are equipped for — sewage or flood contamination, active mold growth, hoarding conditions, infestation, no working power or water, or an animal on site that we cannot safely work around. If we have already traveled to you, at most the call-out fee applies; you pay nothing for cleaning we did not do. We also do not clean viscose rugs, as the fiber is damaged by water.

Our satisfaction guarantee

If you are not satisfied with an area we cleaned, tell us within 7 days and we will re-clean that area free of charge. The guarantee covers re-cleaning; it is not a cash refund, and it does not apply to permanent damage that existed before we arrived.

What we cannot promise

Cleaning improves the condition of textiles; it cannot reverse damage. We cannot guarantee removal of:

• Permanent dye stains, bleach marks or color loss.
• Damage that pre-dates our visit — wear patterns, traffic-lane abrasion, delamination, pile distortion, or existing tears and burns.
• Odor or staining that has soaked through to the padding or subfloor, where the source is not the carpet fiber itself.
• Shrinkage or texture change on fabrics with no manufacturer care label.

We will always tell you honestly what to expect before we begin, and we test a discreet area first on anything delicate.

Your responsibilities

• Tell us about known problem areas, prior treatments and delicate materials in advance.
• Keep children and pets clear of wet areas until they are dry — typically 4–6 hours.
• Wet floors are slippery. Take care walking from a cleaned area onto hard flooring.

Liability

We are licensed and insured. If we damage something through our negligence, report it within 7 days and we will repair, replace or compensate at the item's depreciated value. Our total liability for any job is limited to the amount you paid for that job. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

Payment

Payment is due on completion unless agreed otherwise in writing. We accept cash, credit and debit cards; card payments carry a 3% processing fee, so paying cash avoids it. Overdue balances may accrue interest at the maximum rate permitted by Illinois law.

Website content

The text, images and branding on this site belong to us. Prices, packages and availability shown here may change without notice and are not a binding offer until we confirm your booking.

Governing law

These terms are governed by the laws of the State of Illinois. Disputes fall to the courts of Cook County, Illinois. We would much rather sort any problem out with a phone call first.

Contact us

[email protected]
(331) 282-2820
1406 Carriage Lane, Westmont, IL 60559